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Privacy Policy
At ugocarrental, we value your trust above everything else. This privacy policy describes how we treat the information you provide to us through our site or services. We are committed to your privacy and the security and responsible handling of your data.
1. Information We Collect
We collect only the information that we need to properly process your rental, verify your identity, and give you the best service possible.
1.1 Information You Provide Directly:
Booking Details: The customer's name, email address, phone number, physical address, and payment information are processed through our secure payment partners.
Driver Information: Your date of birth, driver's license details, including image and issue/expiry dates, and insurance information.
Communication Data: Includes information on your communications with our customer support team by phone or email.
1.2. Information Collected During Rental:
Use of Vehicle: We may collect data regarding vehicle performance, miles traveled, and location. This is solely for safety, maintenance, and billing purposes.
Security Deposit: Information and details required to process and release your refundable security deposit.
1.3. Automated Information (Website):
Cookies and Tracking: We do use standard cookies and tracking technologies to remember your preferences, analyze website traffic, and enhance your user experience. You can manage your cookie settings in your browser.
2. How We Use Your Information
We use your data only for legitimate business purposes directly related to providing you with a seamless car rental experience:
Your Reservation: To fulfill your reservation: confirm booking, process payments, verify your identity, and prepare the rental agreement.
Customer Support: To keep in contact with you regarding your rental, answering your questions, and resolving any issues.
Safety & Security: Ensuring fleet safety, fraud prevention, and meeting the requirements of all relevant legislation.
Service Improvement: To analyze how our services are used so that we can develop our website and rental process to be quicker and easier for future customers.
3. How We Share Your Information
We do not sell your personal data to third parties. We may share your information only when needed to fulfill your rental or to comply with lawful requests.
This means that: Service Providers: We share necessary data with trusted partners who perform essential services on our behalf, such as secure payment processors and fleet management systems. These partners are required under confidentiality agreements with us.
Legal Obligation: We will disclose your information where we are legally required to do so, such as in response to a court order, subpoena, or government request, including for example, providing driver details related to traffic fines and tolls.
Insurance: If there is an accident or a claim regarding your rental, information will be shared with our insurance providers.
4. Data Security and Retention
We put in place robust technical and organizational measures to prevent unauthorized access, disclosure, or destruction of your personal data. We only retain your information for as long as necessary to fulfill the purposes outlined in this policy, manage our business records, and satisfy any legal requirements.
5. Your Choices and Rights You have the right to access, update, or correct the personal information we hold about you. If you would like to review the data we have on file, or if you have any questions regarding this policy, please don't hesitate to contact us directly. Contact Information:
Email: info@ugocarrental.com
Phone: +1-855-781-8631
By using ugocarrental's services, you consent to the data practices described in this Privacy Policy.